Privacy Policy

We collect the information you provide when placing an order or contacting us — your name, email address, phone number, delivery address and order details.

We also collect basic technical information such as your browser type and pages visited, used solely to operate and improve the website.

Your information is used to process and dispatch orders, provide customer support, and send transactional messages such as order confirmations and tracking details.

If you subscribe to our newsletter, we use your email to send product and research updates. You can unsubscribe at any time.

Order information is stored on secure infrastructure with access restricted to authorised personnel. We take reasonable steps to protect personal information from misuse, loss and unauthorised access.

We share limited information with delivery partners (Australia Post) to fulfil your order. We do not sell your personal information to third parties.

Orders are shipped in plain, unmarked packaging with no reference to the contents. Your information is handled with the same discretion.

You may request access to, correction of, or deletion of the personal information we hold about you by contacting hello@dkdpeps.au. We will respond within a reasonable time.

We use cookies and similar technologies to keep your bag and preferences working correctly. You can disable cookies in your browser, though parts of the store may stop functioning.